Frequently Asked Questions

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faqs

Most Frequent Questions

Joga is the next generation customizable cloud based software that enables businesses to deliver outstanding customer satisfaction, decrease administration work, and increase sales.

Joga Solutions offers a customizable system to businesses looking to integrate already existing applications, or building a brand new system that meets your business goals. A few options are API creation, CRM and ERP integration, data sharing across all platforms, processes automation, payments and billings management, and much more can be implemented as per request.

No, there are two situations in which this might happen: 1. Your club has not added your account into their system, so any information restricted to their members will only be displayed after they add your Joga account into their system. 2. The account information stored on your club's database is not matching the information stored on Joga.

When trying to book a session or facility that is already full, a message is displayed to users letting them know that they are joining the waitlist, and as soon as the slot becomes available they are invited to book the session / facilities. The whole process of joining the waitlist to inviting waitlisted clients can be automated by the administrator(s), which allows businesses to never miss an opportunity to increase customer participation and maximize earnings.

Yes. Joga is the perfect solution to businesses which offers a membership option to their clients. Every action is tracked and stored in your company's cloud based account, and becomes immediately available across all your selected devices.

The system is very easy to use and our team of experts will work closely with your staff to make sure they understand how to take full advantage of the innovative, user-friendly, and powerful tools implemented in your business.

User Support Questions

We offer online, business hours, and upon request a top-of-the line dedicated customer support team available 24/7. An optional premium support option is available for businesses which wants to purchase additional coverage to their businesses.

Every business is different, and that is why our team of experts will work with you and your team on every step of the way to make sure everything gets properly setup. Implementation process consists of 3 stages:


The first step is identifying the problem(s). At this point our consultants will contact you directly to better understand your business processes, priorities, and issues. After the initial assessment, a plan of action will be sent with suggestions that best suits your needs.


The second step is adjustments and implementation. Here you will have the chance to decide how much and how fast you want to make changes. Because of its powerful and flexible system, JOGA allows any business to make a full switch or only partial adjustments. We will work with you directly to optimize and automate your processes.


After implementation comes the staff training and clients support stage where we make sure you and your team are comfortable with the system and are able to take full advantage of the system. At this stage as a manager you will have an overview and full control of your business, access to clients’ data and professionals’ schedule. Now you will be able to take advantage of the system benefits.

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